Companies that engage closely with customers see greater business results. Sales and Support teams are at the forefront of customer satisfaction, but most are challenged to provide timely updates to defect inquiries and feature requests. At the same time, Product and Development teams need direct access to customer input to ensure market relevance and ultimate customer success.
Polarion’s Connector for Salesforce bridges the gap between the two sides by seamlessly integrating the tools they use: Salesforce and Polarion. Using the Connector, disparate teams can collaborate without having to leave their respective environments, with faster turnaround times, and market-driven design.
Take for example a reported defect. The Case created in Salesforce is synchronized in Polarion, where the Product and Development teams can reference all details including attachments. As prioritization and planning happen in Polarion, status updates, and planned release dates are automatically synchronized in Salesforce, giving the frontline teams access to current data directly in their environment.
The Connector is easy to deploy without scripting and to use without training out of the box, with advanced customization possible to meet specific workflow scenarios.
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