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Polarion Connector for Salesforce (for Polarion 2017 and newer)

 Polarion® Connector for Salesforce® brings Sales & Support teams in the loop with Product & Development teams via bi-directional synchronization of Salesforce Cases with Polarion Work Items

Description

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Companies who engage closely with customers see greater business results. Sales & Support teams are at the forefront of customer satisfaction, but most are challenged to provide timely updates to defect inquiries and feature requests.  At the same time, Product & Development teams need direct access to customer input to ensure market relevance and ultimate customer success.

Polarion’s Connector for Salesforce bridges the gap between the two sides by seamlessly integrating the tools they use: Salesforce and Polarion. Using the Connector, the disparate teams can collaborate without having to leave their respective environments, faster turnaround times and market-driven design.

Take for example a reported defect. The Case created in Salesforce is synchronized in Polarion, where the Product and Development teams can reference all details including attachments. As prioritization and planning happens in Polarion, status updates and planned release dates are automatically synchronized in Salesforce, giving the frontline teams access to current data directly in their environment.

The Connector is easy to deploy without scripting, and to use without training out of the box, with advanced customization possible to meet specific workflow scenarios.

Functionality Highlights:

Benefits:

  • Comprehensive bi-directional synchronization of Salesforce Cases and Polarion Work Items

  • Direct access to customer request and defect Cases in Polarion

  • Direct status tracking of all request and defect Work Items in Salesforce

  • Synchronization of all Case details including comments and attachments inside Polarion

  • Cross-functional information in the familiar tool

  • Secure transmission between both applications

  • Direct communication channel between previously disconnected teams

  • Market-driven productivity increase for Product & Development teams

  • Improved customer responsiveness and SLA compliance for Sales & Support teams

  • Comprehensive, undiluted understanding of customer requests and defect descriptions

  • Increased adoption by the respective teams

  • Enterprise-grade data protection

This extension is available for free for a very limited time only.  Take advantage of this offer before it expires.

 

Information

Vendor Siemens PLM
Published Version 1.0.1.201705301538 - June 2017
Categories
Products
Price Free
22 Downloads
Supported by Siemens PLM This extension is supported by Siemens PLM for customers with a current support/maintenance agreement.
Requirements - Requires Polarion 17 or newer

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